Issued by: Public Relations Division Release time: June 02, 2021 　　To show care to policyholders and to help people wade through the impact of the pandemic, Chunghwa Post provides several care services for life insurance policyholders and mortgage customers:

Relaxation of a claims settlement
For Chunghwa Post's daily hospitalization medical insurance products, when it comes to the daily hospitalization medical expenses of the insured persons due to the COVID-19 infection, in addition to the claims settlement in accordance with insurance policy regulations, the insured persons will receive financial support with fewer restrictions:

To provide comprehensive protection, those who are admitted to negative pressure isolation rooms due to the COVID-19 infection will receive compensation according to the criteria for those who are admitted into the intensive care unit.

For individuals who are diagnosed with COVID-19, if they are staying in an epidemic prevention hotel or quarantine center, instead of being admitted into hospitals as hospitals are full with patients, the insured individuals shall provide a COVID-19 diagnosis certificate and a quarantine center or an epidemic prevention hotel entry and exit certificate to file an insurance claim for hospitalization.

Deferred payment of insurance premiums
Insured policyholders and involuntary unemployed individuals who are infected with COVID-19 may apply for the extension of the grace period with supporting documents (3 months from the current payment date of insurance premium). An additional 3 months of the grace period will be granted for insurance premiums payment.

The newly added insurance policy loan is interest-free for 3 months
Insured policyholders and involuntary unemployed individuals who are infected with COVID-19 may apply for interest-free newly added insurance policy loans with proof documents. The loan will be interest-free for 3 months. The application is to be made within 3 months from the date of the incident.

Mortgage loan holders can defer principal payment for one year
Mortgage loan holders who are infected with COVID-19 or have difficulties in repayment due to the impact of the pandemic may submit the application with supporting documents within 3 months from the occurrence of the incident. After the application is reviewed and approved, the mortgage principal payment may be deferred for 1 year. Chunghwa Post also provides a 24-hour customer service hotline (0800-700-365). Please make good use of it.