郵件問題(Mail problem)
I'm waiting for my mail, but I haven't received a SMS. What should I do?
Please confirm the mail number with the sender and call our customer service hotline 0800-700-365 (please dial 04-23542030 via mobile phone) for our customer service staff to check the mail status. If there is any mail, the customer service staff will re-send a SMS with a pick-up code. If not, please confirm with the sender whether the mail has been posted.