The mobile phone is the recipient's personal belongings. The company cannot delete the SMS sent, nor can it cancel the pick-up code. It is suggested that you improve the mobile phone data protection mechanism. During the processing period, the company shall not be liable for the loss of the mail if it is falsely claimed by others with the pick-up code.
Please proceed as follows:
1. Please inform the post office staff to assist with the matter during business hours.
2. Please call the 24-hour customer service hotline 0800-700-365 (please dial 04-23542030 via mobile phone) during non-business hours or at iBox e-lockers outside the post office locations.