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ATM CardHow to Apply

Last updated：2019/10/04 Print
Eligibility
The applicant must have an individual passbook savings account (including an integrated account).
Each account holder can obtain only one card (either a Postal ATM Card or a VISA Debit Card).
Instant Issuance Service
About Instant Issuance Service:
To issue a card as quickly as the same day, we designate certain post offices to provide instant ATM card application and issuance service.
Instant issuance cards contain the same features as existing ATM cards; if your current ATM card has no damage, you do not need to replace a new card.
Required Application Documents:
Applying in Person:
National ID card, passbook, authorized seal, and current ATM card.
Applying by a Minor in Person:
National ID card, passbook, authorized seal, and current ATM card.
For minors under the age of 14, a household certificate or household registration transcript is required instead.
The legal representatives' national ID cards (both parents' or legal guardians') and the consent of the legal representatives must be submitted.
Applying by the Legal Representatives:
The minor's national ID card, passbook, authorized seal, and current ATM card.
For minors under the age of 14, a household certificate or household registration transcript is required instead.
The legal representatives' national ID cards (both parents' or legal guardians'). If one parent is unable to be present, his/her national ID card and the consent of the absent parent must be submitted.
Applying by an Agent:
If the applicant is unable to apply in person, the agent must have a power of attorney, applicant's national ID card, passbook, authorized seal, current ATM card.
The agent's national ID card.
Important Notes:
Those who lost or have no ATM cards do not need to present the current ATM cards.
For branch-limited account holders, please visit your home branch, which provides instant issuance service.
The abovementioned consent of the legal representatives or power of attorney must be authenticated by the receiving post office before the application process.
A foreign national must present an Alien Resident Certificate (ARC); if no ARC, a passport and a Record of ID No. in the Republic of China are required. A resident of mainland China must present his/her ARC or Exit & Entry Permit Taiwan R.O.C with ID numbers and other proof of identity, such as a student ID card or a proof of employment.
One parent who has sole legal decision-making authority or grants sole custody must submit a household certificate or a new-type household registration transcript with authority registration in "notes column”.
Postal ATM Card Instant Issuance Application Form
General Application Service:
About General Postal ATM Card Application Service:
All post offices provide general Postal ATM Card application service. An account holder needs to collect the card 5 working days after the application date.
Required Application Documents:
Applying in Person:
National ID card, passbook, authorized seal, and current ATM card.
Applying by a Minor in Person:
National ID card, passbook, authorized seal, and current ATM card.
For minors under the age of 14, a household certificate or household registration transcript is required instead.
The legal representatives' national ID cards (both parents' or legal guardians') and the consent of the legal representatives must be submitted.
Applying by the Legal Representatives:
The minor's national ID card, passbook, authorized seal, and current ATM card.
For minors under the age of 14, a household certificate or household registration transcript is required instead.
The legal representatives' national ID cards (both parents' or legal guardians'). If one parent is unable to be present, his/her national ID card and the consent of the absent parent must be submitted.
Applying by an Agent:
If the applicant is unable to apply in person, the agent must have a power of attorney, applicant's national ID card, passbook, authorized seal, current ATM card.
The agent's national ID card.
Important Notes:
Those who lost or have no ATM cards do not need to present the current ATM cards.
For branch-limited account holders, please visit your home branch.
The abovementioned consent of the legal representatives or power of attorney must be authenticated by the receiving post office before the application process.
A foreign national must present an Alien Resident Certificate (ARC); if no ARC, a passport and a Record of ID No. in the Republic of China are required. A resident of mainland China must present his/her ARC or Exit & Entry Permit Taiwan R.O.C with ID numbers and other proof of identity, such as a student ID card or a proof of employment.
One parent who has sole legal decision-making authority or grants sole custody must submit a household certificate or new-type household registration transcript with authority registration in "notes column”.
Required Documents for Card Collection
The account holder needs to collect and activate the new card in person at the branch where the application is summited 5 working days after the application date. The required documents for card collection are the account holder's national ID card, passbook, and authorized seal. Legal representative national ID card and letter of consent are not required in the case of minors.
If the card is not claimed within 4 months after the application date, the card will be cancelled. If the account holder wishes to apply again, a NT$100 re-issuance fee will be charged.
Card Collection at a Different Post Office
After applying for an ATM card at a post office, if you wish to pick up your card at a different post office (only for branch-unlimited account holders), you need to provide your national ID card to any post office for change request. As soon as your card is delivered to the branch you wish, you must present the foregoing documents to collect your card.
Postal ATM Card Application / Change Request Form
Fee Schedule:
Relevant Service Fee
Types of service Service fees Remarks
Lost Card Replacement NT$100
Card Design Change NT$100
Card Damage Free Current card required
Visa Debit Card Replacement Free Current card required
Lost Card Replacement
Service fees NT$100
Remarks
Card Design Change
Service fees NT$100
Remarks
Card Damage
Service fees Free
Remarks Current card required
Visa Debit Card Replacement
Service fees Free
Remarks Current card required
※All changes to the foregoing fees will be displayed at post offices or on our website.
PIN Change:
You can change your ATM card PIN immediately at an ATM or via WebATM (by entering old PIN and new PIN); if you forget your PIN or enter it incorrectly three times, please go to any post office to have your PIN reset (for branch-limited account holders, please visit your home branch).
Required Documents for PIN Change:
Applying in Person:
National ID card, passbook, authorized seal, and current ATM card.
Applying by a Minor in Person:
National ID card, passbook, authorized seal, and current ATM card.
For minors under the age of 14, a household certificate or household registration transcript is required instead.
The legal representatives' national ID cards (both parents' or legal guardians') and the consent of the legal representatives must be submitted.
Applying by the Legal Representatives:
The minor's national ID card, passbook, authorized seal, and current ATM card.
For minors under the age of 14, a household certificate or household registration transcript is required instead.
The legal representatives' national ID cards (both parents' or legal guardians'). If one parent is unable to be present, his/her national ID card and the consent of the absent parent must be submitted.
Applying by an Agent:
If the applicant is unable to apply in person, the agent must have a power of attorney, applicant's national ID card, passbook, authorized seal, current ATM card.
The agent's national ID card.
Important Notes:
For branch-limited account holders, please visit your home branch.
The abovementioned consent of the legal representatives or power of attorney must be authenticated by the receiving post office before the application process.
A foreign national must present an Alien Resident Certificate (ARC); if no ARC, a passport and a Record of ID No. in the Republic of China are required. A resident of mainland China must present his/her ARC or Exit & Entry Permit Taiwan R.O.C with ID numbers and other proof of identity, such as a student ID card or a proof of employment.
One parent who has sole legal decision-making authority or grants sole custody must submit a household certificate or new-type household registration transcript with authority registration in "notes column”.
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