FAQ
The system screen tells me that the pick-up has been completed and the cabinet door has been opened, but the cabinet door has not been opened. What should I do?
1. Please inform the post office staff to assist with the matter during business hours.
2.Please call the 24-hour customer service hotline 0800-700-365 (please dial 04-23542030 via mobile phone) during non-business hours or at iBox e-lockers outside the post office locations, and the company will dispatch someone to serve you.
I accidentally closed the door and left the mail (personal effects) in the cabinet. What should I do?
1. Please inform the post office staff to assist with the matter during business hours.
2. Please call the customer service hotline 0800-700-365 (please dial 04-23542030 via mobile phone) during non-business hours or at iBox e-lockers outside the post office locations, and the company will dispatch someone to serve you.
The mail has been taken out, but the door won't close. What should I do?
If the door does not close for more than 40 seconds, the system will automatically notify the company to deal with it.
Customer Service
