FAQ
What items are banned from International Express Mail delivery?
(1) Sharp metal, etc.
(2) Valuables, etc.
(3) Items prohibited by the destination country, etc.
(4) Live animals
(5) Obscene items
(6) Dangerous items.
(7) Narcotics.
(8) Other prohibited items
My company is your international express subscriber. How do we get free cardboard boxes from you?
You can ask for free boxes from the delivery man in advance before sending a parcel.
How many days does it take for international express mail to arrive in Japan? What's the weight limit?
Sending international express mail to Japan, excluding customs inspection time, takes about 2-3 days; the weight limit is 30 kg apiece.
Can I put insurance on international express mail? What's the maximum claim?
(1) The post office has launched international express insurance service with a maximum claim of NT$50,000.
(2) Paraguay, Uruguay, Colombia, Mexico, Guatemala, El Salvador, Honduras, Nigeria and countries with war zones are not covered by the insurance services.
How many kilograms does it cost to send US International Express Mail?
The international express mail to the U.S. is limited to 30 kg apiece.
I sent an express mail to Singapore a week ago. I don't know if the other party has received it. How do I check it?
Enter http://www.post.gov.tw/post/internet/U_english2/default.jsp; click on “Postal Services,” click “Tracking Service,” and then on “EMS Track Service” to view delivery information. Or go to the bottom of the “Links to frequent Foreign Posts' Tracking Service” page to link directly to Singapore post service website for direct inquiry.
How do I apply for compensation for lost express mail sent to foreign countries?
If the express mail sent to foreign countries has been confirmed lost after inquiry, the sender should bring receipt, personal ID and personal stamp to the processing post office to file a compensation claim form after receiving notice from the post office.
How do I demand compensation when international express mail is delayed?
If the express mail sent to foreign countries has been confirmed delayed after inquiry, the sender can get a refund worth half of the postage paid. The sender should bring receipt, personal ID and personal stamp to the processing post office to file for refund by filling out the following form after receiving notice from the post office:
“Post Compensation Claim Form and Mail Lost, Damaged (delayed) Compensation Receipt”
What is the period for international express mail enquiry?
For international EMS items, the inquiries will be accepted within a period of 4 months from the day after that on which the item was posted and no liability be claimed from the Post if the item posted over 4 months without an inquiry.
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