FAQ
Which mobiles or devices can I use HCE VISA Card with?
Mobiles or devices with Android 6.0/iOS 11.0 or higher are required. We
recommend using devices approved by international organizations for best performance and security.
*For applicable mobile models, please visit Taiwan Pay's website.
What should I do if I cannot receive the registration verification code while registering Taiwan Pay?
The registration verification code is sent to your mobile number registered in the application. Please check your blocklist setting. If your mobile number is not the same as the one registered in Chunghwa Post, please update it as soon as possible for purchase notifications.
I have replaced a new mobile or device. How do I re-activate HCE VISA Card ?
If you replace or reset your device, please re-register Taiwan Pay or contact our customer service at 0800-700-365; from mobilea:04-2354-2030 and call charges are applied. Alternatively, you can visit the nearest post office.
After Taiwan Pay is removed and reinstalled, do I need to re-register or download the card?
If my mobile number is changed, do I need to re-apply for a card?
Customer Service
