組織系統 Chain of Command：

服務範圍 Service Scope：
三重郵局服務區域涵蓋新北市大漢溪以北；計10個區：包括三重、新莊、泰山、林口、五股、八里、蘆洲、淡水、三芝、石門等地區，服務面積達379.071平方公里。
Covering the north area of Dahan-creek, The service scope of Sanchong Post Office include 10 districts: Sanchong, Xinzhuang, Taishan, Linkou, Wuku, Bali, Luzhou, Tamsui, Sanzhi, Shimen.
Service square measure:379.071 sq kilometers.

服務項目 Postal Service：
依據91.7.10頒布施行之郵政法第五條規定：中華郵政公司，得經營下列業務：遞送郵件、儲金、匯兌、簡易人壽保險、集郵及其相關產品、郵政資產之營運，以及經交通部（主管機關）核定，得接受委託辦理其他業務及投資或經營上述相關業務。
According to amended（July 10,2002 promulgated）Post Act: The services of Chunghwa Post shall include: Mail delivery, savings, remittances, post simple life insurances, philately and relevant commodities, postal capital operations and could accept entrust to handle other business, invest or manage related business subject to Ministry of Transportation And Communications（Responsible Entity）approved.

四、

服務理念 Service Conception：
建立以顧客需求為導向的經營理念，提供社會大眾全方位服務功能。
Instilling customer-oriented service conception, and in rendering multi-function services to the general public.

1. 平日排隊等候時間不逾3分鐘，假日次營業日不得逾10分鐘為目標
   Queuing Time：Ordinary Day: Within 3 minutes.
   Next Day of Holidays: Within 10 minutes.
2. 設置「快速窗口」，提升效率，不讓顧客久等
   Site「Express Counter」to raise efficiency.（avoid clientele waiting too long）
3. 落實窗口服務人員品質考評及不定期電話禮貌測試，提供親切服務
   Implementing the manners test and examine of counter’s employees, offer a genial and enthusiastic service.
4. 招募志工、義工服務，解答用郵詢問及代填各類單據引導用郵。
   Recruiting volunteers for inquiring, begging documents and guiding mail.
5. 廣設自助郵局及自助式機具，彌補尖峰時刻及假日用郵服務。
   Set up self-service machine and post office widely for making up rush hours and holidays mail services

1. 普設意見箱及經常舉行民調，以瞭解顧客需要
   Set up suggestions and take up public opinion poll to understand customers’ need.
2. 營造雙語生活環境，廣設無障礙設施及無障礙窗口服務
   Build bilingual living environment, access-free facilities and special service windows to better meet the needs of the people.
3. 美化、綠化局屋，供應茶水、書報、老花眼鏡、建置優質環境
   Develop high quality environment, such as beautify and greenery place of business, offer drinks, books, newspaper, courtesy glasses, etc., to make every guest feel at home.
4. 積極參與社區活動，舉辦郵展及開設臨時郵局，延伸服務據點
   Take part in community activity progressively, hosted stamp exhibitions, set up temporary post offices to extend service base.
5. 舉辦愛心服務及學校參觀郵局活動，善盡社會責任，融入當地社會
   Hosting special service and receiving school visiting to deal discreetly with society.
6. 重視顧客抱怨及輿情反映，並即時處理
   Value complaints and public sentiments and process timely.

1. 確立截郵時刻，建立郵遞時效標準。
   Build up deadline and delivery standard.
2. 建置郵件查詢系統，便利用郵顧客網路查詢
   Setting up a “ track-and-trace system” to provide the mail inquiry over the internet.
3. 開辦夜間投遞，上門收件，定點收件，免費改投上班地址等多項服務措施
   Start many measures as night delivery, door-to-door, fixed-point collection, redeliver free, etc. for people’s convenience.
4. 加強對機關、學校、居民提供專門用郵服務。如暑期學生返鄉包裹服務
   Provide organization, school, resident with specialized mail services.
   Such as return to village parcels of student in summer season.
5. 提供身心障礙人士到府收件及上樓投遞服務
   Provide door-to-door and up-floor delivery services for the disabled people.
6. 廣設24小時全年無休、自助寄/取件服務之i郵箱。

   Provide 24/7 self-service i Mail Box (including parcel drop-off and pick-up).